Privacy Policy

1. Introduction

Welcome to Ivy Tutoring ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ivytutoring.net and use our tutoring services.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out our intake form or contact forms
• Register for tutoring services
• Schedule tutoring sessions
• Communicate with us via email or phone
• Subscribe to our newsletter or marketing communications

This information may include:

• Name (first and last)
• Email address
• Phone number
• Grade level and academic information
• Test scores and academic performance data
• Parent or guardian information (if applicable)
• Payment information (processed securely through Stripe)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Pages visited and time spent on pages
• Referring website
• Click data and navigation patterns
• UTM parameters and marketing attribution data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our tutoring services
• Match students with appropriate tutors
• Schedule and coordinate tutoring sessions
• Process payments and manage billing
• Communicate with you about your tutoring sessions
• Send you educational materials, updates, and promotional content (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

Service Providers

We work with third-party service providers to help us operate our business:

• Stripe: Payment processing
• Airtable: Customer relationship management
• Vercel: Website hosting and infrastructure
• Google: Analytics, email, and calendar services
• Email service providers: To send transactional and marketing emails

Tutors

We share necessary student information with assigned tutors to facilitate effective tutoring sessions, including name, grade level, subject focus, and relevant academic information.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

SMS / Text Messaging Communications & Mobile Information

If you provide your mobile phone number and opt in to receive text messages from Ivy Tutoring (for example, by checking the SMS consent box on one of our booking or consultation forms at ivytutoring.net), we collect your phone number and your opt-in consent in order to send you SMS messages related to your account and services, such as booking confirmations, consultation and session reminders, schedule changes, and invoice or billing status notifications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted only as necessary to deliver the messages you have requested. All other use categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; text messaging originator opt-in data and consent will not be shared with any third parties.

• Consent to receive SMS is optional and is not a condition of purchasing any tutoring services.
• Message frequency varies based on your bookings and account activity.
• Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at contact@ivytutoring.net.

For full details, please see our SMS Terms & Conditions.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in (if applicable)
• Remember your preferences
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Track marketing campaign effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will securely delete or anonymize your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of marketing communications
• Data portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing

To exercise these rights, please contact us at Blake@ivytutoring.net

9. Children's Privacy

Our services are intended for students of various ages, including minors. When we collect information from minors under 13, we require verifiable parental consent. Parents or guardians may review, modify, or delete their child's information by contacting us.

10. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: