Version effective October 26, 2026. These Terms govern ivytutoring.net, ivymed.net, the IvyMed app and every Ivy Tutoring, LLC program.
Questions before you enroll? Email Blake@ivytutoring.net. Please don’t buy anything until you have read and agree with these Terms.
These Terms of Service (“Terms”) are a binding contract between you and Ivy Tutoring, LLC, an Arkansas limited liability company (“Ivy Tutoring”, “we”, “us”, “our”). They govern every service we provide under any of our brands, including Ivy Tutoring (ivytutoring.net), IvyMed (ivymed.net and the IvyMed app), our tutoring programs, live group classes and sessions, the student and tutor portals, study plans and calendars, AI study tools, and any related website, app, email, text or chat (together, the “Services”). These are the only terms of service for our Services; earlier versions posted at ivymed.net/terms and here are replaced by this document for purchases made on or after the date below.
Please read Section 7 (No Refunds), Section 5 (Only These Written Terms Bind Us) and Section 23 (Arbitration) carefully. Section 23 requires you and Ivy Tutoring to resolve disputes by binding individual arbitration instead of in court, and it waives class actions and jury trials. You can opt out of arbitration within 30 days, as explained in Section 23.
You accept these Terms, and they become a binding contract between you and Ivy Tutoring, LLC, when you do any of the following: check a box agreeing to them; click “Continue to secure checkout”, “Enroll”, “Pay”, “Subscribe”, “Create account” or a similar button on a page that links to them; pay for any program, plan, package or subscription by any method (including through Stripe, PayPal, Venmo, Zelle or bank transfer), or have someone else pay for it on your behalf; create an account; or schedule or attend a session. We keep an electronic record of your acceptance (including the date, time and the version of these Terms) and of your purchases, sessions, attendance and communications with us, and you agree that these records may be used as evidence of your agreement and of the Services we delivered.
You consent to receive these Terms, receipts, notices and other communications from us electronically (by email, text message, in an app or on our website), and you agree that electronic communications, records and signatures satisfy any legal requirement that they be in writing or signed, under the federal E-SIGN Act and the Arkansas Uniform Electronic Transactions Act. You may request a paper copy of these Terms at no charge, or withdraw this consent for future communications, by emailing Blake@ivytutoring.net. Message and data rates may apply to texts; see our SMS Terms.
You must be at least 18 years old (or the age of majority where you live) to accept these Terms and to buy anything. If the student is under 18, a parent or legal guardian must enroll the student and accept these Terms, both for themselves and on the student’s behalf; the parent or guardian is responsible for payment, for the student’s use of the Services and for the student’s compliance with these Terms. Students aged 13 to 17 may use the Services only with that consent; students under 13 only when enrolled and supervised by a parent or guardian. We do not knowingly collect personal information directly from children under 13 without a parent’s consent. If someone else pays for a student (for example a parent, school or employer), both the payer and the student are bound by these Terms. By accepting these Terms you represent that you meet these requirements.
You agree to give accurate, current and complete information; keep it updated; keep your login credentials secure and not share them; accept responsibility for everything done under your account; and tell us immediately about any unauthorized use. Each account, plan and seat in a group class is for one named student only.
Your “Plan” is the program, plan, package or subscription you buy, as described in this Section 4 and in the written description shown on the checkout page, plan page, invoice or receipt at the time you bought it (the “Written Plan Description”), which may state your price, hours, shelves, start date or exam. Your Plan includes only what is written in this Section and in your Written Plan Description. If they differ, this Section controls, except that a Written Plan Description controls for the price you paid and for any additional hours or services it expressly adds. Anything not written there is not included.
The Step 1 Pass Plan includes:
The 20 hours of 1-on-1 tutoring are a total for the program, not per week, and are not unlimited. Students who enrolled in the Step 1 Pass Plan before September 21, 2026 keep the 1-on-1 terms they enrolled under: 2 hours of 1-on-1 each week plus live group classes 5 times per week until they’re in passing range.
The Step 2 Pass Plan includes:
The Step 2 Pass Plan carries no score or pass guarantee and is not a refund.
The Elite plan includes everything in the Step 1 Pass Plan, plus 1-on-1 tutoring without a fixed hour limit until the date you first sit for your exam or the end of the Maximum Program Period, whichever comes first. Sessions are scheduled with your tutor subject to tutor availability and a reasonable number of sessions each week. Elite is the only program, package or plan that includes 1-on-1 tutoring without an hour limit. No other program, package, guarantee or statement does.
ACT and SAT programs include 2 hours of 1-on-1 tutoring every week until the student reaches their target score, measured on full-length practice tests taken with or assigned by their tutor, subject to the conditions in Section 10. The target score is the one recorded in your Plan when you enroll; if none is recorded, it is the student’s baseline score plus 150 points for the SAT (up to 1450) or plus 5 points for the ACT (up to 32). It ends no later than the end of the Maximum Program Period, and it is not unlimited tutoring.
The Shelf Program includes 10 hours of 1-on-1 tutoring for each shelf purchased (in total, not per week), plus live Step 2 group sessions (Monday, Wednesday and Friday) until you take your Step 2 CK exam or the end of the Maximum Program Period, whichever comes first, and office hours when we offer them. It carries no score guarantee.
AP, MCAT and Step 3 programs, hour packages and add-on hours include the number of 1-on-1 hours stated in your Written Plan Description and carry no score guarantee. College admissions coaching is 1-on-1 coaching billed by the hour and carries no guarantee of any admissions decision. Hours in an hour package have no cash value, cannot be transferred to another person, and may be used only for 1-on-1 tutoring with Ivy Tutoring.
Software Access and the software included with any plan (ivymed.net, the IvyMed app, the Board Buddy extension features included with your plan, question banks, practice exams, flashcards and AI study tools) is a single one-time payment for 12 months of access from the date of purchase. It is not a subscription and does not renew automatically. The 12-month software period does not shorten or extend any tutoring or group access described above. Features, content and tools may change over time.
Subscriptions (such as Board Buddy monthly or yearly plans) are billed in advance on a recurring basis and renew automatically at the end of each billing period at the then-current price until you cancel. The price and billing period are shown before you subscribe. You may cancel at any time from your account’s billing page or the Stripe customer portal, or by emailing us; cancellation takes effect at the end of the current billing period, you keep access until then, and no partial-period refunds are given.
Unless your Written Plan Description expressly says otherwise, no Plan includes:
Tutors are independent contractors, not our employees or agents. No tutor, coach, group-class leader, salesperson, consultant, staff member, affiliate, ambassador, AI tool or chatbot (including Ivy and any other AI feature in our Services) has authority to make any promise, representation or agreement on behalf of Ivy Tutoring, or to change, waive or add to these Terms or your Plan. In particular, none of them can:
Any such statement, whether made on a call, in a session or group class, by email, text, WhatsApp, social media, in an app or by an AI tool, is not binding on Ivy Tutoring, and you agree not to rely on it. The only way to change these Terms or your Plan is a written amendment that expressly refers to these Terms and is sent to you from Blake@ivytutoring.net by Ivy Tutoring’s owner, Blake Young. If anyone tells you something different from these Terms, please email us; these written Terms still control.
No reliance. By buying, you confirm that you decided to buy based only on these Terms and your Written Plan Description, and not on any other statement, promise, prediction, testimonial, advertisement, past result, sales conversation or tutor or AI statement. Recommendations we make on a strategy call or in a study plan (for example how many hours to book or which exam date to choose) are educational suggestions, not promises.
All purchases are final and non-refundable. Except only as stated under “The only exceptions” below, we do not give refunds, partial refunds, credits, exchanges, transfers or cash value for any program, plan, package, subscription, hour, session or group class, in whole or in part, for any reason, including:
Why. When you enroll we immediately reserve your place in group classes, match and schedule a tutor, build your study plan and give you access to our software and materials, and we turn other students away to hold that capacity for you. Your price reflects that commitment.
The only exceptions. (1) Where a law that cannot be waived by contract gives you a right to cancel or a refund, that law applies, but only to the minimum extent it requires. (2) If Ivy cancels or is unable to deliver a service you paid for and cannot reschedule it within a reasonable time, we will provide a credit or a prorated refund for the undelivered portion. These are the only circumstances in which any refund or credit is owed.
What exception (2) does and does not cover. Exception (2) applies only to a specific session, class or service that Ivy itself cancels or cannot provide. It does not apply, and nothing is “undelivered”, when: we offer you a replacement tutor, a rescheduled session or another class time, whether or not you accept it; you do not schedule, attend or reply; you choose to leave, withdraw or pause; or you are removed or paused under Section 9 or Section 22. A service is delivered when it is provided or made available to you (Section 8). Unused 1-on-1 hours, group classes and other benefits are never converted into a cash or per-hour value for a refund, and a refund under exception (2) can never exceed the amount you actually paid for the specific cancelled service.
This policy is shown on our program pages and linked at checkout, and you agree to it when you buy. A guarantee in Section 10 is continued support, never a refund.
All sales are final. Every purchase is final and non-refundable as described in Section 7. The only exception is the one stated there: if Ivy cancels or is unable to deliver a service you paid for and cannot reschedule it within a reasonable time, we will provide a credit or a prorated refund for the undelivered portion.
Contact us first. You agree that before you dispute any charge with your bank, card issuer or payment provider, you will contact us at hello@ivytutoring.net, describe the problem, and give us 10 business days to resolve it. Most billing questions are resolved the same day.
A dispute does not cancel what you owe. When you complete a purchase you authorize the charge. Filing a dispute or chargeback does not cancel, reduce or delay your obligation to pay for Services that were provided or made available to you, including group class access, scheduled or completed 1-on-1 sessions, study plans, materials, session recordings, software and AI tools. A Service is “made available” when we have given you access to it or reserved it for you, whether or not you use it.
While a dispute is open. We may suspend all of your access, including group classes, 1-on-1 tutoring, scheduling, the student portal, session recordings, materials and AI tools, from the time a dispute or chargeback is opened until it is resolved in our favor or withdrawn and any amount owed is paid. Suspension does not extend your Plan or entitle you to a refund or credit.
Evidence we may share. You agree that we may submit to your card issuer, bank or payment provider these Terms, your acceptance record (including the date, time, Terms version, IP address and device information captured at checkout), your purchase details, session schedules, attendance and recaps, class and recording access, portal and software usage logs, and your communications with us.
If a dispute is decided in your favor for Services you received. If a card issuer or payment provider reverses a charge for Services that were provided or made available to you, the reversed amount remains a debt you owe to Ivy Tutoring, LLC under these Terms. We may end your access under Section 22, ask you to pay the amount directly, refer the debt to a collection agency, and pursue it as permitted by law, including through the dispute-resolution process in Section 23.
Costs and fees. In any action or arbitration to collect or recover a disputed or reversed amount, the prevailing party, whether that is you or us, may recover the amount owed plus its reasonable collection costs, costs and attorneys’ fees, to the extent permitted by law and consistent with Section 23. Where applicable law makes a fee clause reciprocal or limits it, this sentence applies in the way that law requires.
Unauthorized-charge claims. Disputing a charge that you or someone using your payment method with your permission authorized, as if it were fraudulent or unauthorized, is a misrepresentation to your card issuer. We may report it to the card issuer, the payment networks, our payment processor and fraud-prevention services, and may decline future purchases from you.
Your legal rights. Nothing in this Section limits any right you have under the Fair Credit Billing Act, the Electronic Fund Transfer Act or any other law that cannot be waived by contract, including your right to ask your card issuer to investigate a billing error. This Section describes how we will respond to a dispute and what remains owed under these Terms.
We match you with a tutor and you schedule sessions with that tutor or through our booking tools, subject to the tutor’s availability. We will make reasonable efforts to accommodate your preferred schedule, but we do not promise a particular tutor, time or frequency. We may assign, change or replace tutors at any time (for example if a tutor becomes unavailable), and you may ask us for a different tutor. A change of tutor is not a reason for a refund. Sessions start and end at their scheduled times; if you arrive late, the session still ends on time and counts in full.
If we or your tutor cancel a 1-on-1 session, we will give as much notice as we can, you will not be charged or lose hours for it, and we will work with you to reschedule. If we cannot reschedule it within a reasonable time, Section 7 (exception 2) applies: we will provide a credit or a prorated refund for the undelivered portion.
You agree to:
Our programs only work when students take part, and tutor time and group-class seats are reserved for students who do. While you are enrolled you agree to stay in active participation. You are not in active participation if any of the following happens:
These do not count against you if you told us in writing in advance and we agreed (for example an approved pause for illness, a family emergency or a school commitment), or if the missed session or class was cancelled by Ivy or your tutor.
Notice and chance to fix it. If you are not in active participation, we will send you a written notice by email, text or WhatsApp to the contact details on your account. You then have 7 days to get back on track: reply, book and attend a session, or agree a catch-up plan with us. If you do not, or if you fall out of active participation again within 60 days after a notice, we may, at our option and without a further notice period:
Removal for non-participation is a removal for breach of these Terms. It is without refund, partial refund or credit, and any unused hours, sessions, group access and guarantee end with it. Hours or sessions you did not use because you were not participating were made available to you and are not undelivered services under Section 7. If you want to continue after a removal, you may ask us to re-enroll you; we may agree at our discretion and on the terms we offer at that time.
Only two kinds of program carry a guarantee: the Step 1 Pass Plan (including the Elite plan, which includes it) and ACT and SAT programs. Every guarantee is continued support as described below. No guarantee is a refund, and no guarantee promises any exam score or result. The Step 2 Pass Plan, the Shelf Program, AP, MCAT and Step 3 programs, hour packages, college admissions coaching, software and subscriptions carry no guarantee of any kind.
Whenever the words “guarantee”, “guaranteed”, “Pass Plan”, “until you pass”, “until you reach your score” or similar words appear in any product name, payment link, checkout page, invoice, receipt, website, advertisement, email or message, including products and receipts issued before these Terms, they mean only the continued support described in this Section, within the Maximum Program Period in Section 4. They never mean a refund, partial refund, credit or cash payment, and never a promise that any student will pass an exam or reach any score. For ACT and SAT programs, the guarantee means we continue 1-on-1 tutoring (2 hours each week) until the student reaches the target score on a full-length practice test taken with or assigned by the tutor, subject to the conditions below. For the Step 1 Pass Plan, it means continued access to the live group classes until the student is in passing range. For any other product sold under a guarantee name (for example legacy AP, MCAT, Step 2 CK or other-subject guarantee packages), it means only continued 1-on-1 tutoring of up to 2 hours each week toward the target stated in that product’s Written Plan Description, on the same conditions and within the same Maximum Program Period as ACT and SAT programs; if no target is stated, the product carries no guarantee.
The Step 1 Pass Plan’s only guarantee is continued access to the live group classes until the student is in passing range (a score above 75% on an NBME practice exam, shown by a score report the student shares with us), as described in “How the Pass Plans work” above, and in any case no later than the end of the Maximum Program Period. It is not a refund and not a guarantee of any exam result.
ACT and SAT continued support (2 hours of 1-on-1 tutoring each week until the target score) applies only while the student:
Continued support ends when a full-length practice test taken with or assigned by the tutor reaches the target score, or when these conditions are not met, or at the end of the Maximum Program Period, whichever comes first. It is fulfilled through continued tutoring and does not entitle anyone to a monetary refund.
Continued support as described in this Section is your sole and exclusive remedy if a student does not reach passing range, a target score or any other result. Guarantees are personal to the enrolled student, cannot be transferred, end if your access is ended for breach of these Terms (including removal for non-participation under Section 9), and are paused while your access is suspended under Section 8 or Section 22 (a pause does not extend the Maximum Program Period).
We do not promise or guarantee any exam score, pass result, grade, admission decision, residency match or other outcome. Exam results depend on many factors outside our control, including the student’s effort, starting point, time available and the exam itself. Testimonials, score improvements, statistics and tutor credentials on our websites, in ads or in messages describe the past experience of particular students and tutors; they are not typical, not a prediction and not a promise of your result. Practice-test percentages, passing-range indicators, readiness levels and any predicted or estimated scores shown by our tools or tutors are estimates only.
Our content, question banks, explanations, study plans, calendars and AI study tools are for educational exam preparation only. We work to keep them accurate but do not guarantee that any content is complete, current or error-free, and it is not a substitute for official exam materials. Nothing in our Services is medical advice or a basis for patient care. AI tools can be wrong; verify anything important. Statements by an AI tool about your account, Plan, billing, refunds or results are not statements by Ivy Tutoring and do not bind us (Section 5).
We are not affiliated with any exam owner (see Section 27). We do not control exam registration, eligibility, scheduling, scoring, score release, test-center operations or policy changes, and we are not responsible for them. Third-party products and platforms we use or recommend (such as Stripe, Zoom, Google, WhatsApp, UWorld and AMBOSS) are governed by their own terms, and we are not responsible for their availability or content.
We record sessions. We never publish recordings of minors (students under 18). Any student can opt out of being recorded or published at any time by telling their tutor or emailing us at Blake@ivytutoring.net. We ask for consent before publishing any recording.
By enrolling, you (and, for a student under 18, the enrolling parent or guardian) consent to sessions (including strategy calls) being recorded for quality, training, student review and records, as described above and in the Session Recordings section of our Privacy Policy (which explains how recordings are stored, who can access them and how long we keep them), and you agree to tell every other participant you bring into a session that it may be recorded. You may withdraw this consent and opt out at any time, and your opt-out is honored from that point forward. You may not record sessions or group classes yourself without our and the tutor’s written permission.
Where a Plan, page or message mentions access to session or group-class recordings, it means that, when a recording was made and is available, the enrolled student may watch it online for review for a reasonable period, generally up to 90 days after the session, and never after the student’s Plan access ends or after the recording is deleted under the retention period in our Privacy Policy (about 12 months). Recordings are stored and streamed on third-party platforms such as Zoom and are subject to those platforms’ availability. Not every session is recorded (for example when a participant opts out or a recording fails), we may remove or shorten access to any recording, and recordings may not be downloaded, copied or shared. Recordings are a study aid, not a substitute for live sessions; a missing or unavailable recording does not extend your Plan and is not a reason for a refund or credit.
All content in our Services, including study materials, question banks, practice tests, videos, recordings, study plans, software and teaching methods, belongs to Ivy Tutoring or its licensors and is protected by copyright and other laws. We give you a limited, personal, non-exclusive, non-transferable, revocable license to use it for the enrolled student’s own exam preparation while your access lasts. You may not copy, record, share, sell, publish, distribute, upload to other sites or to AI tools for training, scrape, or create derivative works from it, or share group-class links or logins.
You may not:
An “Ivy Tutor” is any tutor, coach or contractor you (or your student) were introduced to, matched with, or first met through Ivy Tutoring, LLC or any of its brands or platforms (including ivytutoring.net, ivymed.net, the IvyMed app, Board Buddy and our group sessions). Our tutors are independent contractors who have signed agreements not to tutor current or former Ivy Tutoring and IvyMed students outside Ivy, or accept payment from them outside Ivy, during their time with us and for 24 months after. You agree to book sessions with an Ivy Tutor through Ivy Tutoring and not to ask an Ivy Tutor to work with you privately. There is no fee or penalty to you under this Section. If you would like a different arrangement with a tutor, email Blake@ivytutoring.net and we will be glad to talk about it. This Section does not apply to a tutor you already knew before we introduced you, or to a teacher at your own school in their regular school role.
You agree that we may contact you (and, for a minor, the enrolling parent or guardian) by email, phone, text message and messaging apps such as WhatsApp about your account, sessions, check-ins and Plan, including in group chats with your tutor. Text messaging is governed by our SMS Terms; reply STOP to opt out of texts. How we handle phone numbers and group-chat membership is described in our Privacy Policy. Opting out of messages does not change your Plan or entitle you to a refund. Group chats are a convenience; statements made in them are covered by Section 5.
THE SERVICES, CONTENT AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE”. EXCEPT FOR THE EXPRESS COMMITMENTS WRITTEN IN SECTION 4 AND SECTION 10, TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR WILL PRODUCE ANY RESULT. WE DO NOT GUARANTEE ANY EXAM SCORE OR RESULT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IVY TUTORING, ITS MEMBERS, OFFICERS, EMPLOYEES, TUTORS, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, EARNINGS, TUITION, RESIDENCY OR CAREER OPPORTUNITY, DATA, USE OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL FEES YOU PAID IVY TUTORING FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. THESE LIMITS APPLY TO EVERY THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (SUCH AS FOR FRAUD OR, IN SOME STATES, GROSS NEGLIGENCE).
To the fullest extent permitted by law, any claim you have arising out of or relating to these Terms or the Services must be filed (in arbitration or, where allowed, small-claims court) within one (1) year after the claim arises, or it is permanently barred. Where the law does not allow this period to be shortened, the shortest period the law allows applies.
To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Ivy Tutoring, LLC and its members, officers, employees, tutors, contractors and agents from any claims, damages, losses, liabilities and expenses (including reasonable attorneys’ fees) arising from: your (or, for a parent or guardian, your student’s) misuse of the Services or materials; your violation of these Terms; your violation of any law or of anyone else’s rights (including copying, sharing or recording sessions or materials without permission); content you submit; or your conduct toward tutors or other students. This does not apply to the extent a claim is caused by our own negligence or misconduct.
You may stop using the Services at any time; stopping does not entitle you to a refund. We may suspend or end your access, without refund, if you breach these Terms (including by non-payment or by not taking part in your program as described in Section 9), if you harass or endanger tutors, staff or students, if you share your access with others, or if continuing would expose us to legal liability. When we end your access under this Section, your license to our content ends, and unused hours, sessions and group access end with it. We may also suspend access while a payment dispute is open, as described in Section 8. If we end your access for any other reason, the exceptions in Section 7 apply.
Before starting an arbitration or small-claims case, you and Ivy Tutoring each agree to send the other a written notice describing the dispute and the relief requested (to us at Blake@ivytutoring.net; to you at the email on your account). A notice from you must be sent and signed by you personally (not only by a lawyer), include your name, the student’s name and the email on your account, and describe your own claim. Both sides agree to try in good faith to resolve the dispute informally for at least 30 days. Any limitations period is paused during those 30 days. A demand that does not follow this step may not proceed.
Except as stated below, any dispute, claim or controversy between you (including a parent or guardian and the student they enrolled) and Ivy Tutoring, LLC (or its members, tutors, contractors or agents) arising out of or relating to these Terms, the Services, any purchase, any statement by a tutor or staff member, or our communications with you, whether based on contract, tort, statute, fraud, misrepresentation or any other theory, and whether it arose before or after you accepted these Terms, will be resolved by final and binding arbitration on an individual basis. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, before one arbitrator. Payment of filing, administrative and arbitrator fees is governed by those rules. The arbitration may be conducted by video or on written submissions; any in-person hearing will be in the county where you live or in Washington County, Arkansas, at your choice. The arbitrator must follow these Terms and may award the same individual relief a court could award, and judgment on the award may be entered in any court with jurisdiction.
The arbitrator decides all questions about the scope, validity, enforceability and formation of this arbitration agreement, except that a court decides disputes about the Class Action Waiver, the Informal Resolution step and the Mass Arbitration terms.
Either party may (a) bring an individual claim in small-claims court if it qualifies and stays there, and (b) seek an injunction or other equitable relief in court to stop infringement or misuse of intellectual property, unauthorized recording or distribution of sessions or materials, without waiving the right to arbitrate any claim for money.
YOU AND IVY TUTORING EACH AGREE TO BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine more than one person’s claims or award relief to anyone but the individual parties. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) must be decided in court, after the individual arbitration is finished. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND IVY TUTORING EACH WAIVE ANY RIGHT TO A JURY TRIAL.
If 25 or more similar demands for arbitration are filed against Ivy Tutoring by or with the help of the same or coordinated lawyers or organizations, they will be administered in batches of up to 50 demands (with only one batch proceeding at a time, and one arbitrator per batch), with fees charged per batch as the AAA’s mass-arbitration rules allow. The parties will cooperate in good faith on scheduling. Limitations periods are paused for demands waiting for a later batch. A court may enforce this paragraph.
You may opt out of this arbitration agreement by emailing Blake@ivytutoring.net within 30 days after you first accept these Terms, with the subject “Arbitration Opt-Out” and your name, the student’s name (if different) and the email on your account. Opting out does not affect any other part of these Terms, and disputes will then be decided in the courts described in Section 24. If we change this Section in a material way, you may reject the change by emailing us within 30 days, and the prior version will continue to apply to you.
These Terms are governed by the laws of the State of Arkansas and applicable federal law, without regard to conflict-of-law principles. Ivy Tutoring, LLC is an Arkansas limited liability company based in Washington County, Arkansas. The arbitration section is governed by the Federal Arbitration Act. Any claim that is not arbitrated, and any action to confirm, vacate or enforce an arbitration award, will be brought in the state or federal courts located in Washington County, Arkansas (other than small-claims cases, which may be brought where you live), and you and we consent to personal jurisdiction there.
We may update these Terms. We will post the new version here with a new “Last Updated” date and, for material changes, notify account holders by email or by a notice on our website. Updated Terms apply to purchases made after they are posted. For a Plan you bought earlier, the version in effect when you bought it continues to govern what your Plan includes and its price; the other sections of updated Terms (for example how disputes and statements by tutors are handled) apply once you continue to use the Services after the update takes effect, except that you may reject a material change to Section 23 as described there. A change that only benefits you applies immediately.
How we give notice. Notice is given when we post the updated Terms on this page with a new date and either send it to the email address on your account or show a notice on our website or student portal. Please keep your email address current; a notice sent to the email address you gave us counts as received. Each version, its effective date and a short summary of what changed are listed in the Version History below, and we will send you any earlier version on request.
USMLE® is a joint program of the Federation of State Medical Boards (FSMB) and the National Board of Medical Examiners (NBME). MCAT® is a registered trademark of the Association of American Medical Colleges (AAMC). SAT®, AP® and PSAT/NMSQT® are trademarks registered by the College Board. ACT® is a registered trademark of ACT Education Corp. LSAT® is a registered trademark of LSAC. GRE® is a registered trademark of ETS. UWorld®, AMBOSS®, First Aid for the USMLE®, Pathoma®, Sketchy®, Kaplan® and The Princeton Review® are trademarks of their respective owners. Other product names mentioned are the property of their respective owners. None of these organizations or companies, nor Harvard University or any university named on our sites, is affiliated with or endorses Ivy Tutoring or IvyMed.
Ivy Tutoring, LLC (Ivy Tutoring and IvyMed)
Email: Blake@ivytutoring.net
Phone: 479-236-2439
Websites: www.ivytutoring.net and
ivymed.net
By buying from, enrolling with or using Ivy Tutoring or IvyMed, you acknowledge that you have read, understood and agree to be bound by these Terms of Service, including the No Refunds policy, the Only These Written Terms Bind Us section and the arbitration agreement and class action waiver.
Last Updated: October 26, 2026